Placing an Order
How to Order on Mazuri.comHow do I order MAZURI® feed products using my computer?
Click here for detailed instructions.
Where to BuyHow can I order MAZURI® feed products?
All orders must be placed online or through an authorized dealer.
Payment MethodsWhat payment methods are accepted online?
Mazuri accepts Visa®, MasterCard®, Discover® and PayPal payments.
All orders placed through the MAZURI feed website will receive an order confirmation via email upon submission. This is the invoice for your order. If you placed an order and did not receive an email confirmation, please send us an email via our Contact Us form.
Tax Exempt Customers
Tax Exempt StatusHow can I get tax exempt status?
Before placing an order, please register as a new customer on this site if you do not already have an account set up. Next, provide your tax exempt documentation via email (firstname.lastname@example.org) or fax to 651-234-8505. Include your name, phone and email contact information as well as the name and email used for the account to be tax exempt. A copy of your tax exempt certificate or a completed state exemption form must be submitted. We cannot accept only your tax id #. Accounts will be set up Monday through Friday from 8:30 a.m. to 4 p.m. Central Time except for traditional holidays. Please allow 24-48 hours to process your request. Please do not place an order until you have received confirmation that your account has been set up as tax exempt.What should be included in seller portion of the certificate?
The seller portion of the certificate must be filled out with the following address:How will I know when my tax exempt status is approved?
Land O'Lakes Purina Feed LLC
PMI Nutrition International
505 N. 4th Street
Richmond, IN 47374
Once your paperwork has been approved by accounting and your information input into the online system, you will be notified via email. You can then place your order with tax exempt status.
Tax Exempt OrdersShould I ask about tax exempt status before making an order?
Yes. All tax exempt customers must provide exemption certificates prior to placing an order with MAZURI feed. Please do not place an order until you have received confirmation that your account has been set up as tax exempt.How do I make tax exempt orders on an ongoing basis?
After your paperwork is processed and approved, your account will be set up with the email address and password you choose. We will assign tax exempt status to this account, which means there is no need to input your tax ID during checkout. This login information should be used for all future orders. All tax information must be received and approval communicated with you prior to placing an order .
Shipping and Delivery
Shipping within the U.S.Does MAZURI feed ship to all states in the U.S.?
Yes. MAZURI feed will ship to any state within the United States. Sales tax, shipping and handling will be applied to your bill accordingly. A full street address is required for all shipments; PO boxes will not be accepted and shipment will be delayed.How long will it take for my online order to be processed?
Mazuri will make every attempt to ship your order within 1 business day of receipt of your order. Please note that we do not process or ship on weekends, holidays or facility closure dates. What shipping options are available?
There are exceptions, because some products require lead times. Those products have notices in their product information area. These products will ship according to the posted lead times. (i.e., If you purchase a product on Monday and the posted lead time is three business days, the product will ship from our facility on Thursday using the shipping option chosen during checkout.)
Some larger orders may require additional lead time to manufacture. You will be notified of any delays in shipping.
Note delivery times do not include order processing time. While most orders are delivered within the specified time frames, some destinations may take longer. If additional delivery time is required, you will be notified via email. We cannot accommodate signature requests for delivery.
Ground – shipping time is approximately 5 to 7 business days after your order has been processed in our system (weekends, traditional holidays and facility closure dates excluded).
2nd day – shipping time is two business days after your order has been processed in our system (weekends, traditional holidays and facility closure dates excluded).
Next day – shipping time is one business day after your order has been processed in our system (weekends, traditional holidays and facility closure dates excluded).
Freight Shipping – all orders over 200 pounds ship via LTL/Common Carrier. Processing and shipping time varies depending on location.
Weekend delivery is not available.
Shipping InternationallyDoes MAZURI feed ship online orders internationally?
No. Shipping to locations outside the United States is not available for orders placed via the Mazuri.com site. Shipping to freight forwarders or other agents with the intent of exporting product from an online order is also not allowed. If you are outside the U.S., please go to Where to Buy for more information about international ordering. Please note that in the European Union, MAZURI products are branded as NutraZu. If you're unable to locate an agent that services your region, please contact our Customer Service department, who will be happy to assist you.
Shipping ChargesHow are shipping charges calculated for orders weighing less than 200 pounds?
Orders less than 200 pounds will be assessed a flat shipping charges based on the weight of the product within your shopping cart (For Hawaii and Alaska, charges are based on UPS published rates to your destination ZIP code). All orders are shipped via UPS. Rates are subject to change without further notice.How are shipping charges calculated for orders weighing more than 200 pounds?
Orders over 200 pounds will be assessed a flat freight rate and shipped via LTL delivery. If presence is necessary for delivery, you will be contacted via email. For orders greater than 200 pounds, we recommend contacting your local MAZURI/Purina dealer for pricing. All orders over 2,000 pounds must inquire for LTL delivery charges prior to placing an order. Please note that all LTL shipments are delivered on pallets. Customer must be prepared to unload and move pallets.What if my order arrives in multiple shipments?
If a single warehouse cannot fill your order, it may arrive in multiple shipments at no additional shipping charge.
Changing or Canceling Orders
Changing an OrderHow can I make changes to an online order?
If you wish to change an order already placed, please contact us as soon as possible. If your order has not been packed or shipped, we can work with you to determine the best way to handle your order change request. If your order has already shipped, we are unable to change, refund or exchange your product (please see Returns or Refunds below for additional information). PLEASE NOTE: Mazuri cannot guarantee emailed requests will be received prior to product fulfillment and shipment. Please call customer service promptly when a change or cancellation is required.
Shipping Information: Please verify SHIPPING ADDRESS prior to completing your order. A $15 charge will be assessed for all shipments which require rerouting to a different address after the package(s) are in route.
Canceling an OrderHow can I cancel an online order?
If you wish to cancel an order already placed, please contact us as soon as possible to avoid a cancellation fee. If your order has not been packed or shipped, no fee will be assessed for the cancellation. Once your order has been packed and marked for shipment, a $10 cancellation fee will be assessed for the cancellation. This fee will be deducted from your refund amount. If your order has already shipped, we are unable to change, refund or exchange your product (please see be Returns or Refunds below for additional information). PLEASE NOTE: Mazuri cannot guarantee emailed requests will be received prior to product fulfillment and shipment. Please call customer service promptly when a change or cancellation is required.
Your satisfaction is very important to the Mazuri team. We know exotic animal owners are busy, so we've created a 100% customer satisfaction guarantee. Due to our manufacturing facility maintaining an FSSC 22000 certification, we are unable to accept product returned to the facility. Simply contact Mazuri Customer Service at 1-800-227-8941 within 30 days of delivery for assistance on processing refunds or replacements.
If a product does not perform accordingly, please contact Mazuri Customer Service at 1-800-224-8941 within the shelf life or by the expiration date of the product purchased. Do not discard product until you are instructed to do so by the Mazuri team.
Problem with an OrderWhat if I have a problem with an order?
If you have a problem or question about an order, please go to Contact Us.
We do not accept returns or offer refunds for items ordered incorrectly (quantity or product) for the reasons previously stated in our Return Policy.
Change Name, Email or Password
Changing your account name, email and password is easy. Simply go into the “My Account” area. If you want to change your name or email address, click on “Edit Profile.” If you want to change your password, click on “Change Password.”
Track or Manage Purchases
All orders must be placed online via www.mazuri.com. Mazuri staff cannot currently accept phone orders.
NOTICE:Some products require lead times. These products have notices in their product information area. These products will ship according to the posted lead times. If you purchase a product on Monday and the posted lead time is 3 business days, the product will ship from our facility on Thursday using the Ground, 2nd Day or Next Day shipping chosen during checkout.
All orders placed through our website will receive an order confirmation upon submission. This is your order invoice. If you placed an order and did not receive an e-mail confirmation, our on-line Customer Service Center is here to answer any questions you may have, or call 1-800-227-8941 Monday through Friday from 8:30 AM to 4:00 PM Central time.
Canceling, Changing or Refunding your order
If you wish to cancel or change an order already placed, please do so as soon as possible to avoid a cancellation or change fee. Once your order has been packed and marked for shipment, a $10.00 cancellation/change fee is assessed for cancellation or change of an order. This fee will be deducted from your refund amount or added to your account for changed orders. If you need to cancel or change an order, and it has not been packed or shipped, no fee will be assessed. We do not accept returns at this time. All products ship from our ISO 9001:2000 manufacture facility which is unable to restock & resell shipped product, therefore, we are unable to accept returns. No refunds are issued for returned product.
PMI Nutrition International, LLC
PO Box 66812
St. Louis, MO 63166
Manage Payment Options
Options include Visa, MasterCard, Discover and PayPal. Currently we do not accept Purchase Orders, American Express, checks, or any other form of payment.
Q: Why did I get the message "Your payment has NOT been authorized with your credit card. Please resubmit your order via www.shop.mazuri.com." or "Your order has been declined"
A: This means that your credit card was declined by our account processor. Often this happens for one of the following reasons:
1. When entering the credit card number a transposition of numbers occurs.
2. The expiration year is not changed from the default current year.
3. The security code is input incorrectly.
Q: What is a Security Code or CVV2 number?
A: This number is placed on your credit card by the card company for your security. It is a customer verification number from your bank card to prevent the fraudulent use of your account. The customer verification number is a non-embossed number located on your card that cannot be obtained easily by using an imprint of your card or simply copying down the account number.
|If you are using a Visa, MasterCard or Discover, please provide the 3 or 4-digit verification number found on the back of your card. This is a non-embossed number printed on the signature panel on the back, immediately following the account number. This number is printed on your MasterCard, Visa & Discover cards in the signature area of the back of the card. (it is the last 3 or 4 digits AFTER the credit card number in the signature area of the card).
Privacy and Security
Safeguarding Your Information
Mazuri.com has security technology in place to protect your personal financial information.
We require the use of secure browsers when you access our online services. Secure browsers allow protected communication with our Web site by encrypting the information between you and our site. We utilize Secure Socket Layer (SSL) technology, which converts sensitive information transmitted over the Internet between your computer's browser and our computer systems (like your password and customer/user identification) into secure code that is highly unlikely to be read by unauthorized parties.
For additional protection, our online applications have a timeout feature that automatically ends your session after a certain period of inactivity.